ALL DELIVERIES AND COLLECTIONS MUST BE BOOKED IN AT LEAST 24 HOURS IN ADVANCE.
FAILURE TO BOOK IN OR TO PRESENT APPROPRIATE DOCUMENTATION ON ARRIVAL MAY RESULT IN DELAYED OR REFUSED UN/LOADING. GROTECH PRODUCTION WILL NOT ACCEPT ANY CHARGES ARISING FROM SUCH FAILURE.
A description of the goods, details of the company supplying the goods, or details of the owner of the goods is required before a booking can be accepted.
Please book in by calling the Grotech Production office on +44 (0)1405 761 746.
If the delivery concerns dangerous goods then the Risk Phrases must be quoted when booking in and a copy of the safety data sheet supplied in advance (in some cases dangerous goods deliveries may need to be scheduled to ensure suitable storage capacity is available).
All goods collections must be supported by a collection note presented by the vehicle driver or faxed to Grotech Production on arrival. The collection note must specify the goods concerned and an authorisation from the customer.
The delivery and collection point will usually be at Britannia Road, DN14 6ET. The site has two entrance points, driver should report to Reception to ascertain where the un/loading will take place prior to entering the site.
Parcels (Mon-Fri): 08.30 – 17.00
Palletised Loads (Mon-Thur): 09.00 – 16.30
Palletised Loads (Fri): 09.00 – 14.00
Any exceptions will be made only at the discretion of the Production Manager at the time of booking in.
Deliveries or collections by shipping container may require the use of a ramp and specially trained FLT driver. This must be advised when booking in and allowance made for a restricted time availability.
All palletised loads must use sound pallets and be securely wrapped or strapped with clear identifying marks showing contents description, batch number, quantity and a copy of the delivery note.
Drum and barrel containers must be palletised and secured safely to the pallet by wrapping or strapping.
Dangerous goods must be accompanied by a safety data sheet unless this is supplied in advance.
Plant and equipment or other goods not palletised for delivery will require a written method statement before unloading and this should be advised at the time of booking in.
Grotech Production staff are required to undertake a risk assessment before unloading any vehicle. If this assessment concludes that it is unsafe to proceed with the unloading then the staff member concerned is required to refuse to accept the delivery. Any attempt to pressurise the staff to contravene this requirement will be regarded as an unsafe act and reported accordingly.
Returnable packaging will only be accepted as such if agreed in advance and the arrangements for charging or collection and reconciliation established in writing and in English.