Booking In
ALL DELIVERIES AND COLLECTIONS MUST BE BOOKED IN AT LEAST 24 HOURS IN ADVANCE.
FAILURE TO BOOK IN OR TO PRESENT APPROPRIATE DOCUMENTATION ON ARRIVAL MAY RESULT IN DELAYED OR REFUSED UN/LOADING. GROTECH PRODUCTION WILL NOT ACCEPT ANY CHARGES ARISING FROM SUCH FAILURE.
Required information when booking in with Grotech –
Description of the goods
Reference numbers/PO numbers
Details of company supplying or owner of the goods
Quantity and number of pallets
Transport company name, contact name and telephone number
DECLARE HAZARDS and please quote Risk Phrases – thanks
Please book in by calling the Grotech Production main office team between 9 am and 5 pm on +44 (0)1405 761746.
Deliveries/Collections
DELIVERIES – All goods must be supported by a delivery note with all relevant information as detailed above.
COLLECTIONS – All goods must ideally be supported by a collection note. Alternatively, drivers must present enough details about any collection to enable the Grotech team to identify the goods concerned.
Location
The delivery and collection point will usually be at Britannia Road, DN14 6ET.
Upon arrival at site, the driver must call the number on the gate to advise the Grotech team of their arrival and communicate relevant details.
The Grotech team will direct the driver to the appropriate gate for un/loading.
Times
Parcels (Mon-Fri): 08.15 – 16.45
Palletised Loads (Mon-Thur): 08.30 – 16.00
Palletised Loads (Fri): 08.30 – 13.00
Any exceptions will be made only at the discretion of the Warehouse Manager at the time of booking in.
Site Health & Safety
Deliveries or collections by shipping container may require the use of a ramp and specially trained FLT driver. This must be advised when booking in and allowance made for a restricted time availability.
All palletised loads must use sound pallets and be securely wrapped or strapped with clear identifying marks showing contents description, batch number, quantity and a copy of the delivery note.
Drum and barrel containers must be palletised and secured safely to the pallet by wrapping or strapping.
Dangerous goods must be accompanied by a safety data sheet unless this is supplied in advance.
Plant and equipment or other goods not palletised for delivery will require a written method statement before unloading and this should be advised at the time of booking in.
Risk Assessments
Grotech Production staff are required to undertake a risk assessment before unloading any vehicle.
If this assessment concludes that it is unsafe to proceed with the unloading then the staff member concerned is required to refuse to accept the delivery.
Any attempt to pressurise the staff to contravene this requirement will be regarded as an unsafe act and reported accordingly.
Returnable Packaging
Returnable packaging will only be accepted as such if agreed in advance and the arrangements for charging or collection and reconciliation established in writing and in English.
